OUR SATISFACTION GUARANTEE AND RETURN POLICY Your satisfaction is our goal. Every product we sell is backed by our manufacturer's warranty.
If a product you purchase fails to meet your needs, please review the information below and return it to us within 3 days of receipt, and we will be pleased to arrange an exchange or credit.
Please note that desktop and laptop computers, phones, tablets, televisions, projectors, digital cameras, camcorders and GPS devices may be returned within 7 days of the original purchase date. Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 25% restocking fee.
You are responsible for the return shipping cost.
Because of the nature of technology products and services provided by SaturnPCS.com team members, the following items are non-returnable:
Delivery, installation, diagnostic and repair work, and other labor. Batteries, ink and other consumable items. Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging. Subscription services have their own, individual cancelation policy which varies by service. Please consult the individual provider. Software, video games, DVD's, and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase. This is a summary only, you can review our complete Return Policy and Procedure in our help center. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedure, or after logging into your account.
REGARDING BUNDLES Bundled items are included while supplies last. Items of similar or greater value may be substituted.
WARRANTY LIMITATIONS There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you.
LIMITATION OF LIABILITY In no event shall SaturnPCS.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
PROCESSING TIME Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.
NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependant on the policies of the bank that issued your card and ranges from 1 to 7 business days.
Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
TRANSIT TIME USPS Ground: 3 - 8 Business Days USPS Second Day: 2 Business Days USPS Next Day Air: 1 Business Day International: up to 15 days depending on your location
Note: Saturday & Sunday deliveries are not available.
TOTAL TIME FOR DELIVERY Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.
SHIPPING AND HANDLING RATES Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.
Shipping in the U.S. Small Package $8.00 Medium Package (over 2 lbs.) $14.00 Large Package (Quoted)
Shipping International depending on location Small Package $38 Medium Package (over 2 lbs.) Up to $114.00 Large Package (Quoted)
Credit / Debit Card Authorizations An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.
RISK OF LOSS If the Customer provides SaturnPCS.com with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for SaturnPCS.com, title to products and risk of loss or damage during shipment passes from SaturnPCS.com to Customer upon shipment from SaturnPCS.com's facility. For all other shipments, title to products and risk of loss or damage during shipment passes from SaturnPCS.com to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Customer will be responsible for all shipping and related charges.
EXPORT REGULATIONS If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by SaturnPCS.com were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.